Communication is a two-way process where active listening plays as major a role as speaking fluently. Speaking fluently without listening will make any conversation a very short-lived one.
Hearing is simply picking up sound waves in our surrounding and realizing that there has been a source of sound, whether you have seen it or not. Listening, on the other hand, is not only picking up sound waves but also understanding the meaning of the words spoken, analyze them, interpret them, and act accordingly.
In short, hearing involves only the brain, but listening involves the mind too. Active listening helps in getting a deeper understanding of what the person is saying, which in return, will help you arrive at the most appropriate conclusion.
In addition to that, it also helps you to communicate more successfully and build a receptive, cooperative image in the mind of the speaker. The person will perceive you as a caring, attentive, and engaged listener with minute attention to details. Insurance Advisors and Investment Bankers all over the world have mastered this art as they understand that their customers are talking about the future of their earnings, which is a sensitive topic to most of them.