Description
Customer Service English Essentials is a training course on English essentials for customer service, which was published by Yodemy Online Academy. Expressing yourself clearly and helping the customer solve their problem while trying to show empathy and remain professional can be a huge challenge. This course will help you gain the confidence and English expressions needed to solve problems with even the most difficult clients. This course is for non-English speakers who deal with English-speaking customers on a daily basis, especially over the phone. You will learn many common English phrases in this course, as well as common vocabulary and tips on tone and stress to give your spoken English a more native sound (especially over the phone). This training course is in the business English category.
Each lesson is designed to prepare you for almost any situation you might encounter, from calming an angry customer to explaining the steps in a detailed process to telling a customer they’re wrong, and more. other This course is recommended for non-native English speakers who work in customer service. By completing this training course, you will have the confidence to become a top customer service professional.
What you will learn in the Customer Service English Essentials training course:
- Key phrases for handling customers
- Understanding how logical explanations and answers are structured
- Use empathic language to connect with customers
- Solving communication problems
- Explaining a process or solving a problem in clear language
- And …
Course details
Publisher: Yudmi
teacher: Luke Priddy
English language
Education level: Intermediate
Number of courses: 48
Training duration: 6 hours and 44 minutes
Course headings
Prerequisites for the Customer Service English Essentials course
A basic understanding of customer service
The ability to understand some spoken English without help
Course images
Customer Service English Essentials course introduction video
Installation guide
After Extract, view with your favorite Player.
English subtitle
Quality: 720p
download link
Password file(s): www.downloadly.ir
Size
2.8 GB
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