Description
IT Service Management with ITIL 4 Foundation Course, the information technology service management training course with ITIL 4 principles has been published by Udemy Academy. This comprehensive training program covers the latest ITIL 4 framework, an industry-leading approach to agile and flexible IT service management. You will get acquainted with the main concepts and principles of ITIL 4 and learn how to use them in your organization. Real examples, scenarios and case studies are used throughout the course to provide practical context and facilitate understanding. All levels of IT professionals, from entry-level to experienced IT service managers, should attend this course.
Everything you need to improve your IT service management practices or prepare for IT service management with the ITIL Foundation 4 certification exam is covered in this course. In this informal lesson, you will learn about: Integrating business and information technology through the ITIL 4 Service Value System, understanding the interdependence of the four dimensions of service management, key ITIL 4 activities, such as change management, problem resolution, and incident management. , implementing ITIL 4 in the organization and measuring its success.
What you will learn
- Description of ITIL 4, service value system, guiding principles, continuous improvement and other components
- Understand ITIL, its components, and how they work together and separately.
- Explanation of activities such as: service desk, incident management, service request
- Implementation of ITIL 4 in your organization
- Understand ITIL4 principles with continuous improvement.
- Create a value stream to create a new service
Who is this course suitable for?
- Information technology specialists
- IT project managers
- Information technology managers
- IT project or team members
- Network operators
- Business process analysts
- Information technology architects
- System integrators
- Service desk managers
- Managed service providers
- Application developers
- IT procurement specialists
- Information technology security specialists
Details of IT Service Management with ITIL 4 Foundation Course
- Publisher: Udemy
- teacher : Samir Faraj
- English language
- Education level: introductory
- Number of courses: 94
- Training duration: 6 hours and 11 minutes
At the beginning of the course seasons on 2023-5
Course prerequisites
- No programming experience required
- Open-minded IT professionals or individuals interested in IT service management
- Basic computer literacy and internet access
- Familiarity with IT terminology is helpful, but not required
- Desire to learn, collaborate, and improve IT service management skills
Pictures
Sample video
Installation guide
After Extract, view with your favorite Player.
English subtitle
Quality: 720p
download link
File(s) password: www.downloadly.ir
Size
2.17 GB
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