Description
MB-910 Course: Microsoft Dynamics 365 Fundamentals (CRM) This course covers the content required for the MB-910 certification exam, which is current according to the MB-910 exam updates on June 20, 2023, with a minor update on October 9, 2023.
What do people like you say about this course?
Nick says: I think this is a great course especially if you are aiming for the exam as all the objectives are discussed here… I passed the exam and this tutorial was very helpful.
Abdul says: The voice is so clear and fluent in English that you can understand clearly. Thank you.! It is a very useful course. Your explanation is great..! thanks again.!
“It’s a great course, the way everything is explained is very clear, especially compared to a lot of the other dynamics material out there that is either very hard to understand or completely unusual,” says Jackson. This course gives clarity and focus in spades. This course has been useful for me in understanding the concepts and coping with the exam.
Silas says: Mr. Philip Burton, this is the best course. I cleared mb 910 exam today with 980 marks. Thank you very much.
This course is the foundation of the Microsoft MB-910 “Microsoft Dynamics 365 Fundamentals (CRM)” certification for Microsoft’s customer relationship management applications. We’ll start by looking at Dynamics 365 in general and all the common features between the different plans. We’ll look at internal reporting capabilities, customers and activities, and Microsoft Dataverse and Teams integration. Next we look at Dynamics 365 Customer Insights – Journeys (formerly called Dynamics 365 Marketing). We’ll look at the Dynamics 365 fundamentals behind creating and scoring leads, segments and subscription lists, email marketing, event management, and more. Next is Dynamics 365 Sales. It includes the principles behind qualified leads, the opportunity management process, the pricing lifecycle, and the concepts of sales pipeline forecasting. Then we’ll take a brief look at Dynamics 365 Customer Service and explore how queues can be used for task management, case lifecycle, and knowledge management. The final item is Dynamics 365 Field Service. We will look at the work order lifecycle, inspection features, customer asset management, and resource and scheduling processes. No prior knowledge is required – we’ll even see how to get a free trial of Microsoft Dynamics 365! There are regular tests to help you remember the information, so you can be sure you’re learning. After completing this course, you will have a good introductory knowledge of customer interaction features and capabilities in Dynamics 365 applications. And with a little practice, you can even get the official Microsoft MB-910 certification – wouldn’t that look good on your CV or resume? And if you’re an American college student, you might even get college credit for passing that exam. So, without further ado, let’s take a look at how to use the Udemy interface and then take a look at the exam objectives and thus the course syllabus.
What you will learn in MB-910: Microsoft Dynamics 365 Fundamentals (CRM) course
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Describe the capabilities of Dynamics 365 Customer Insights – Journeys (Marketing) and related applications
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Describe the lifecycle of Dynamics 365 Sales and related applications
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Describe the customer service components of Dynamics 365
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Describe Dynamics 365 Field Service capabilities and scheduling capabilities
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Identify common customer interaction features and integration options
This course is suitable for people who
- If you want to know what is available in Microsoft’s Dynamics 365 customer relationship management applications, this course is for you.
- At the end of this course, you will be able to take (and hopefully pass) Microsoft’s official MB-100 exam after taking the official practice exam.
- Doesn’t the “Microsoft Certified: Dynamics 365 Fundamentals (CRM)” certification look good on your CV or resume?
Course specifications MB-910: Microsoft Dynamics 365 Fundamentals (CRM)
- Publisher: Yudmi
- teacher: Phillip Burton
- Training level: beginner to advanced
- Training duration: 4 hours and 58 minutes
- Number of courses: 60
Course headings
MB-910 course prerequisites: Microsoft Dynamics 365 Fundamentals (CRM)
- You need to know how to use a computer, and hopefully know how to use a spreadsheet.
- No prior knowledge of any of Microsoft’s Dynamics 365 apps or the Power Platform are required
- You need Windows 7 SP1 or above, or for other machines an internet browser (Edge or Chrome preferred) to access most of the apps used in this course.
- You need Windows 8 or 10 to access Power BI Desktop for one of the videos.
- There is a 30-day refund guarantee of this Udemy course (see Udemy’s refund policy).
- Why not have a look at the curriculum below and see what you can learn?
Course images
Sample video of the course
Installation guide
After Extract, view with your favorite Player.
English subtitle
Quality: 720p
download link
File(s) password: www.downloadly.ir
Volume
1.7 GB
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