Description
Working Help Desk Tickets (Real World Examples) for Entry Lv, the training course for working with help desk tickets with examples, has been published by Udemy Academy. This is a hands-on training course. All lessons use a real ticketing system with real tickets. If you are new to tech support this course is perfect for you and very easy to follow and understand. The first video is a bit longer to familiarize you with the ticketing system, how to work with tickets, how to communicate with users and how to solve problems. This course leads you directly to system training and troubleshooting.
There are no slides in the support center because in my opinion they are a waste of your time. You need immediate and real knowledge to succeed. Yes, I also teach interaction with people in the support center course; This is very important and a big part of the job. This course is the first step to a successful and profitable career in IT. After working in support, less than six months of experience is enough to get promoted. That’s why it’s important to be the best supporter you can be to promote your career. My videos are the best place to start because everything I teach is based on real experience.
What you will learn
- Learning the Jira ticketing system
- Recording tickets and communicating with users
- How to solve ticket problems and company policy rules
- Training with more than 35 resolved tickets
- Gaining knowledge that boosts your confidence
- Skill acquisition in the support center
Who is this course suitable for?
- Beginner level support center
Course details
- Publisher: Udemy
- teacher : Ervin “cobuman”
- English language
- Education level: introductory
- Number of courses: 33
- Training duration: 6 hours and 30 minutes
Working Help Desk Tickets (Real World Examples) for Entry Lv
Course prerequisites
- You need basic computer knowledge
- No previous Tech Support required
Pictures
Sample video
Installation guide
After Extract, view with your favorite Player.
English subtitle
Quality: 720p
download link
File(s) password: www.downloadly.ir
Size
2.93 GB
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