Huawei Mate 20 Pro – Like all smartphones, the Huawei Mate 20 Pro has its problems. For this reason, we intend to examine the problems of Huawei Mate 20 Pro in this post.
If you are one of the owners of Huawei Mate 20 Pro, you have encountered various problems in this phone. But do not worry, you are not alone. Therefore, in this post, we are going to examine the most common problems of Huawei Mate 20 Pro that have been reported by users.
Note : The problems mentioned in this article are based on reports from users around the world and may not have happened to your phone.
List of the most common problems of Huawei Mate 20 Pro
- SD card license for various applications
- NFC performance problem
- Low volume
- Green screen halo problem phone display
- In-screen fingerprint sensor problem
- Do not display notifications icon
- Lack of artificial intelligence features in the film
SD card license for various applications
Some users have reported having problems exchanging data or files from the Huawei Mate 20 Pro to an SD card. In some cases, this problem occurs after upgrading to EMUI 10. Huawei and Google applications can transfer files to the SD card, but some miscellaneous applications can not.
Based on the posts in the forum, it is not clear what factors have caused this problem and whether there is a guaranteed solution to it or not. According to Huawei, this is a feature designed to ensure the smooth operation of the system and data security. However, users have tried the following instructions, which may work in certain cases.
- Use Mixplorer or other Root Explorer applications that are miscellaneous file management software. Some users say that installing these apps has helped solve this problem.
- Return the phone to the EMUI 9 user interface. This will delete all your phone data. Back up your data first, and only if you need to use a miscellaneous file manager to transfer files to the SD card. To do this, you must download the latest version of the HiSuite application. Once you have downloaded the HiSuite app to your computer, then connect to your Huawei Mate 20 Pro, launch the HiSuite app, and then click Update> Switch to Other Version, respectively. Before doing so, you may need to first go to the settings of your Huawei Mate 20 Pro and switch it to Allow HiSuite to use HDB.
NFC performance problem
One of the reported problems with the Huawei Mate 20 Pro is a problem with NFC performance. According to these reports, there are many complaints about this feature, especially when paying for it through the Google Pay Store by users. This does not appear to be the case with the EMUI 10 user interface, but it was observed in EMUI 9. If you are still using the EMUI 9 user interface, there are a few different issues here, so you can do the following:
- Update the user interface to EMUI 10.
- If you have rooted your Huawei Mate 20 Pro or unlocked the bootloader, this may prevent you from paying for it on your mobile phone. Installing the beta version of Android can also affect banking applications.
- Turn off your Huawei Mate 20 Pro, then press the power button and the volume up button at the same time. You can then highlight the Wipe cache partition using the volume down key and select it using the power key. After doing this, select the Reboot system now option.
- If you have a problem with Google Pay, it’s best to uninstall the Google Pay app. Then restart your phone and reinstall the Google Pay app.
Another problem of the Huawei Mate 20 Pro that can be seen among the users’ complaints is the low volume of this phone. Some users feel that the volume of this phone is generally very low. According to user reports, this issue also arises from the EMUI 9 user interface. Check to see if updating to EMUI 10 fixes this issue. If not, try one of the following solutions.
- If this problem occurs when the phone is horizontal, the main speaker may reduce the volume to convert it to stereo sound. Go to Settings> Sound, respectively, and make sure the Stereo + option is off. Check this again.
- Go to Settings> Sound> Dolby Atmos, respectively, and change the settings from Smart to one that makes sense for your content and see if it makes a difference.
- The low volume may be related to the headphones or USB-C adapter you are using. For a USB-C adapter, look for a 3.5mm jack with a digital-to-analog converter (DAC) chip.
- You can also use audio booster apps. You can find these apps in the Google Play Store. But keep in mind that high volume can damage your hearing and damage your phone’s speakers.
Green screen halo problem phone display
A number of users of the Huawei Mate 20 Pro have reported a green halo on the screen, which is getting worse. This is often more noticeable when placing the phone against a dark wallpaper or in a dark environment. This green halo starts from the curve of the screen edge and can extend to the top of the phone screen. This can be due to the cold color of the phone screen. In this section, it is suggested that you take the following steps to improve the situation.
- Go to Settings> Display> Color & Eye Comfort> Color Mode & Temperature, respectively, then touch or drag the dot on the color wheel, or tap Warm or Cool to adjust the screen color to the appropriate level. Huawei recommends that you set the screen color temperature to a cooler color for a better experience.
- Disable Eye Comfort mode and see if this resolves the issue.
- Disable Night Mode and increase the screen brightness. According to Huawei, doing this can reduce the green halo of the phone display.
- If none of the above work, take your phone to an authorized repair shop, as this may be a hardware issue.
In-screen fingerprint sensor problem
Modern technology is often associated with problems, and the fingerprint sensor inside the screen of the Huawei Mate 20 Pro is one of them. This feature is sometimes encountered. If you need to put your finger on the screen several times to unlock the screen, if you have to unlock it once, it is best to re-register your fingerprint. Although this problem has not been reported by users recently, it may be fixed with an update. The problem with the on-screen fingerprint sensor has also improved since the Huawei Mate 20 Pro released updates.
- Open the phone settings and go to Security & Privacy. Then, tap Fingerprint ID and enter your security code. Select the problem fingerprint and remove it from the list at the bottom of the page. You will then be asked to register a new fingerprint, or otherwise, select New In-screen Fingerprint from the available options.
- This may interfere with fingerprint recognition or recording if you have glazing attached to your monitor. If possible, remove the glass case from the display and scan your fingerprint again. In addition, some screensavers may reduce the ability of the in-screen fingerprint sensor. Therefore, it is better to check it carefully before buying.
Do not display notifications icon
Another problem with the Huawei Mate 20 Pro is that it does not display notifications icons. The Huawei Mate 20 Pro has a notch at the top of the screen, and the display on either side of the notch at the top of the screen is not very large, with only permanent icons such as battery percentage, clock, network signal, Bluetooth and NFC. Sometimes, apps and other notifications are not displayed here. Screen crashes cannot be fixed through settings. Fortunately, this problem has not been seen recently and may be fixed by updating the phone.
- Update your phone to the latest version of the EMUI interface.
- This problem is caused by Huawei EMUI and Android 9.0 user interface. So it is not only for Huawei Mate 20 Pro and it affects all Huawei phones that have a screen cut. At present, there is no solution to this issue. Huawei may make changes to the upcoming version of EMUI.
Lack of artificial intelligence features in the film
Huawei uses artificial intelligence to enhance and enhance image quality. The Huawei Mate 20 Pro also uses this long-standing technology. You can use this technology to blur the background, highlight colors, and add live filters to your videos. If you do not find these features in your Huawei Mate 20 Pro, it is probably due to the old operating system.
- Depending on the geographical location and design of your phone and network, update the firmware to version 9.0.0122 or 184.108.40.206 to add these features to your phone. Go to Settings> System> About Phone to confirm which version is running on your phone. If a newer version is available, select the Software Update option to begin the installation.
- Firmware updates will be released as soon as they are available, check for updates if your device or region is not yet available. Enable Auto-download via Wi-Fi settings to have your device automatically install the latest updates. You can find this feature by tapping the menu at the top right of the screen.
In this article, we tried to examine the most common problems of Huawei Mate 20 Pro and provide methods and solutions for each of these problems. Now you will learn how to fix problems with this phone. Doing and studying these things will most likely help you to fix and prevent problems. Note that these problems and issues do not occur for all users of the Huawei Mate 20 Pro, and these cases have been collected according to user reports around the world. If there is no problem with your phone between these cases, you can share it with us through comments.