Description
Ticketing System & Help Desk Fundamentals-With Jira Examples, the ticketing system and help desk fundamentals training course with examples from Jira, is published by Udemy Academy. Whether you’re new to a ticketing system or support center, or want to explore the basics, this course provides basic information on how to get one up and running successfully. I designed this course specifically for the beginner users of ticketing system or support center, also people who are interested in ticketing system or support center can use this course. This course covers the fundamental aspects of the ticketing system and helps with planning, processes, reporting and other considerations.
Planning covers topics such as knowing your audience, developing a team structure, and thinking through a communication strategy. Basic processes include things like acceptance and prioritization, ticket escalation, and ticket resolution. Reporting gives you a summary of the basic reports that help you manage your ticketing system. You’ll also learn about service level agreements, and how they can help you manage customer expectations and focus your team. Finally, you’ll cover some extras like ticket deflection, tickets as a source of truth, and support for your team.
What you will learn
- The basics of how to set up a ticketing system or support center including things like planning, processes and reports
- Understand the importance of planning for a successful ticketing system or support center
- Design operations to create a successful ticketing system or support center
- How to consider the needs of our customers and provide high level support
- Additional considerations such as support and empowerment of agents and automatic ticket system
- Get and set up the free Jira service management desk
Who is this course suitable for?
- Newcomers to the ticketing system or help desk
- People who need to set up a ticketing system or improve an existing system.
- Teams looking to improve their ticketing system
- People interested in learning how to set up Jira Service Management
- People who seek to understand the importance of ticket management
Ticketing System & Help Desk Fundamentals-With Jira Examples course details
- Publisher: Udemy
- teacher : Robert Hean
- English language
- Education level: introductory
- Number of courses: 33
- Training duration: 1 hour and 21 minutes
Head of the course chapters on 2022-10
Course prerequisites
- Desire to learn more about ticketing systems and help desks
- An email address (to signup for a free Jira service management account)
Pictures
Sample video
Installation guide
After Extract, view with your favorite Player.
English subtitle
Quality: 720p
download link
File(s) password: www.downloadly.ir
Size
1.29 GB
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